Intelligence
Bamco built an internal sales knowledge platform, the brain of a sales team: policy documents are parsed, indexed and served to agents through web search and a Slack bot that answers in-channel, with document parsing and cron workers keeping it current.
A sales team runs on knowledge: policy detail, product rules, the right answer to a customer's question. When that knowledge lives in a pile of documents nobody can search fast, agents guess, interrupt a senior colleague, or give a wrong answer. The business needed one current source its team could question the instant they needed it.
The platform parses policy documents, indexes them, and serves the answers back to agents through the surfaces they already use: a web search interface and a Slack bot that answers directly in-channel. An agent asks a question where they already work and gets a grounded answer drawn from the actual policy, not a half-remembered version of it.
Keeping it current is part of the system. Document parsing and cron workers run continuously to ingest and refresh material, so answers reflect the latest documents rather than a stale snapshot. The whole thing is built as a pnpm monorepo tying the parsing and LLM services together with the app.
Bring us the idea you already have, or book an audit and we map where the money is leaking. Either way, you deal directly with the senior team that designs and builds it.
It turned tribal knowledge into a brain the whole team could question. Instead of knowledge trapped in a few senior heads and unsearchable documents, every agent works from one current source, and gets the answer in-channel in seconds.
Whether you can name exactly what you want built, or you just know something is leaking, the next step is the same conversation.